JOB SUMMARY
Acting as support staff for the management team, the Visitor Services Supervisor must be capable of performing administrative tasks in the absence of Management such as opening and closing the Admissions area.

JOB REQUIREMENTS:

Job Functions:
- Support management team for both Admissions and Group Sales Departments.
- Perform opening and closing procedures, including safe audits and cash out procedures.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Generate financial reports in the absence of Management.
- Supervise staff needs and performance.
- Assist with covering Admissions and Group Sales employee breaks.
- Troubleshoot customer needs and provide problem resolution.
- Troubleshoot minor problems with computer and admissions ticketing equipment.
- Oversee the Departments in the absence of management.
- Assist with special events, groups, birthday parties and group greeters.
- Mentor new employees to allow for a smooth transition on departmental procedures.
- Completion of assigned work orders.
- Perform other assigned tasks as directed by the Visitor Services Manager and/or the Deputy Director of Operations.

QUALIFICATIONS:

Experience and Education:
High School Diploma or equivalent, plus prior experience in a related field; or equivalent combination of education and work experience. Prior work or aptitude for dealing with customer service related issues and dealing with balancing and auditing daily cash drawers a plus.

Additional Requirements:
- Successful completion of a background check.
- Ability to work outdoors under various weather conditions.
- Willingness to work occasional weekends, holidays, and evenings.
- Occasionally may be required to work in a ticket booth.

Send a cover letter and resume to:

Roger Williams Park Zoo
ATTN: Visitor Services Supervisor Search
1000 Elmwood Ave Providence, RI 02907
-or-
hr@rwpzoo.org

JOB SUMMARY
Acting as support staff for the management team, the Weekend Visitor Services Supervisor must be capable of performing administrative tasks in the absence of Management such as opening and closing the Admissions area.

JOB REQUIREMENTS

Job Functions:
- Support management team for both Admissions and Group Sales Departments.
- Perform opening and closing procedures, including safe audits and cash out procedures.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Generate financial reports in the absence of Management.
- Supervise staff needs and performance.
- Assist with covering Admissions and Group Sales employee breaks.
- Troubleshoot customer needs and provide problem resolution.
- Troubleshoot minor problems with computer and admissions ticketing equipment.
- Oversee the Departments in the absence of management.
- Assist with special events, groups, birthday parties and group greeters.
- Mentor new employees to allow for a smooth transition on departmental procedures.
- Completion of assigned work orders.
- Perform other assigned tasks as directed by the Visitor Services Manager and/or the Deputy Director of Operations.

QUALIFICATIONS

Experience and Education:
High School Diploma or equivalent, plus prior experience in a related field; or equivalent combination of education and work experience. Prior work or aptitude for dealing with customer service related issues and dealing with balancing and auditing daily cash drawers a plus.

Additional Requirements:
- Successful completion of a background check.
- Ability to work outdoors under various weather conditions.
- Willingness to work weekends, holidays, and occasional evenings.
- Occasionally may be required to work in a ticket booth.

Send a cover letter and resume to:

Roger Williams Park Zoo
ATTN: Weekend Visitor Services Supervisor Search
1000 Elmwood Ave Providence, RI 02907
-or-
hr@rwpzoo.org