Guest Services

Guest Services

We're Here to Help!

At Roger Williams Park Zoo, we’re here to help make your visit as enjoyable and convenient as possible. Here’s an A to Z guide to the amenities and services available to you, our valued guest. Enjoy your visit!

Discover the Wild Gift Shop

ATM's

Four ATM’s are available within the Zoo; There is one in the admissions plaza, one in The River Camp Sweet Shop in Africa and the other is in the Discover the Wild gift shop in the upper Zoo.

Baby Changing & Nursing Areas

Baby changing facilities are located in most restrooms throughout the Zoo and a non-restroom baby changing and nursing room with rocking chair is available at the rear of the Serengeti Market Café; please refer to the zoo map for locations.

Birthday Parties & Private Events

Our Zoo birthday party packages are a great way to celebrate that special day. The Zoo also has facilities available for rent for everything from corporate meetings to private celebrations, outings and more – you can even rent the entire Zoo! Please visit our Book an Event page for more information.

Education Programs

The Zoo offers a wide variety of education programs for preschoolers through teens, including ZooCamp, animal-inspired art classes, environmental clubs, programs for parents to enjoy together with their preschoolers, special experiences for the whole family to enjoy together and more.

First Aid

First Aid is located in the Sophie Danforth building across from the Alex and Ani Farmyard exhibit; please refer to the zoo map for the exact location.

Gift Shops

There are three gift shops at Roger Williams Park Zoo. Discover the Wild is open year-round. Seasonally, the Crossroads gift shop, Masai Market and mobile gift carts are available as well. Please see our Restaurants & Gift Shops page for more information and our zoo map for locations.

Indoor Areas

The Australasia, Tropical America and Fabric of Africa exhibits all have indoor areas. There are also indoor restaurants and gift shops, and small sheltered areas throughout the Zoo.

Lost Child / Separated Party Protocol

Should your child become lost during your visit, remain calm and notify any Zoo staff member (as identified by a staff t-shirt or uniform). The staff member will notify Zoo security personnel who will put into action an organized and thorough search until you are reunited with your child. Adult guests who have become separated from their party may be paged over the Zoo’s intercom system only in the case of an emergency. Notify a Zoo security officer for assistance in locating your party.

Pet Policy

The Zoo will allow service animals for all disabilities on grounds as outlined by the ADA standards. Click here for more info>

For the safety and well-being of our guests as well as our animals, pets, emotional support and therapy animals are not allowed inside the Zoo.

ATTENTION ZOO GUESTS: Please do NOT leave your pet locked in your vehicle. Due to safety & health concerns the Zoo WILL ask you to return to your vehicle and care for your pet. If necessary, we will call Animal Control. The Zoo cares about all animals, and we strongly urge that you find proper accommodation for your pet while you visit the Zoo. Thank you.

Picnic Areas

Roger Williams Park Zoo does allow guests to bring their own food into the Zoo, but please do not feed it to the animals! Also, please note that the Zoo does not have any storage facilities/lockers, so lunches and other materials must be carried with you. Picnic tables are available on a first-come, first-served basis. During the spring and summer months, a large tented Picnic Pavilion is usually available in addition to the seating found next to the Zoo’s restaurants. If you are visiting with a large group and would like to guarantee seating, the Picnic Pavilion is also available to rent; please visit our Book an Event page for more information. The Picnic Pavilion is located behind the Meller-Danforth Education Center; please refer to the zoo map for the exact location.

Restaurants & Menus

The Wilderness Café is open year-round. Seasonally, Serengeti Market Café and the River Camp Sweet Shop are also available, as well as mobile carts located throughout the Zoo. Please see our Restaurants & Gift Shops page for more information and menus, and refer to the zoo map for restaurant locations.

Restrooms

Restrooms are located throughout the Zoo; please refer to the zoo map for locations.

Roger Williams Park (other attractions)

Roger Williams Park Zoo is situated within the larger Roger Williams Park, hailed as the “Jewel of Providence.”  The Zoo and the Park, along with its other attractions, operate independently from each other.  You can find out more about what the Park has to offer at the City of Providence website.

Smoking Policy

For the health of all our visitors and the animals, smoking is prohibited throughout Zoo grounds.

Storage

There are no storage facilities or lockers available at the Zoo.  Please keep in mind that anything that is brought into the Zoo must be carried with you throughout your visit.

Stroller Rentals

One- and two-seat strollers are available for rent at the rental kiosk, located at the main entrance, on a first come, first served basis.

Pricing
Single Stroller Rental: $5
Double Stroller Rental: $7

Wheelchair Rentals

The Zoo covers 40 acres and the path through the Zoo is a bit over one mile long. The average length of stay is three hours. Should you require a wheelchair to enjoy the Zoo, they are available at the rental kiosk located at the main entrance. 

Manual wheelchairs are available on a first-come, first-served basis for $5.

An EZ Cart automated wheelchair is also available for rental by reservation. Please contact the Admissions Department at (401) 941-4998 at least 48 hours in advance of your visit to reserve the EZ Cart. The rental fee is $25.

Visitor Conduct Rules

 

THANK YOU FOR VISITING the Roger Williams Park Zoo, an exciting place to visit, learn and explore.  Please take a moment to review our visitor conduct rules which are designed to ensure the safety and comfort of all visitors and animals, as well as to enhance the visitor experience.

For the safety of both humans and animals please remember no visitor shall go over, under, between or otherwise cross any guardrail, fence, moat, wall or other safety barrier. It is unsafe to sit on, stand on or hold children over such barriers.  Please do not try to touch the animals (except if explicitly allowed, such as in the petting zoo area).
 
Please help with our conservation efforts by disposing of your plastic, glass and aluminum in the appropriate recycling receptacles. Additionally, please do not throw or toss rocks, trash or other articles into exhibit areas.  Animals may eat the indigestible articles causing them harm or death.   
 
While we encourage lively and excited voices when observing all our exhibits, we ask that you are respectful of the other guests. Shouting and loud use of electronic devices disturbs everyone - humans and animals.
 
Guests must be appropriately attired. Shirts and appropriate footwear are required (except in the Hasbro Big Backyard water area). Guests should refrain from wearing clothing with rude, vulgar or offensive language or graphics.
 
Skating, skateboarding, scooters, bicycles, Segway’s or rollerblading are not permitted.
 
Service animals are permitted on grounds. Pets, grills, chairs, coolers, musical instruments, balloons, and glass are not permitted on the property.
 
We encourage everyone to have fun and enjoy time at the Zoo.  We do remind all our guests that disruptive behavior is prohibited, including but not limited to: use of obscene or insulting language/gestures, running, yelling, fighting, overly boisterous behavior, throwing objects, ball playing, unauthorized loud singing or dancing that disrupts other guests, blocking access/movement and performing.
 
Soliciting, panhandling, inciting crowds, picketing or rallying, conducting of surveys, distributing literature, offering any items for sale, littering, soliciting signatures or personal information of any kind (including names, phone numbers, etc.) is not permitted.
 
All professional photography or video must be pre-approved by Management. Fun photos with family and friends are encouraged – please be respectful of others when taking selfies, posting online or lining the family up for a great shot.
 
No amplified sound devices, megaphones, microphones, radios, horns or whistles are permitted on property.  Please use electronic devices in a non-disruptive manner. 
 
Stay on visitor pathways.
 
Do not pick plants or climb trees.
 
Children under 16 must be accompanied by an adult.
 
Threatening, following, harassing or unwanted touching of other guests, volunteers or employees is strictly prohibited. 
 
Please do not tease or feed the animals. For their health, they are on specially enriched diets prescribed by a professional veterinarian.
 
Obey instructions of staff.
 
Most importantly learn about our incredible animals and HAVE FUN!

We hope you enjoy your time with us!  For questions or concerns about these rules, please contact us at info@rwpzoo.org.