ZOOCAMP 2010: FREQUENTLY ASKED QUESTIONS
Q: When can I register for ZooCamp?
A: Online registration opens for all 2010 camps at 9:00 AM on Saturday, January 23, and ends two weeks prior to your desired week of camp.
(For example, registration for Ed-venturous Travels Week M, 7/19 – 7/23 will end at 11:59 PM on Monday, July 5th.)
Q: What if I don’t have access to a computer?
A: You are strongly urged to use the online method to register for camp as it will give you immediate knowledge of registration status and the greatest likelihood of getting the weeks you desire. If you don't have a home computer, you can access the internet at most public libraries.
However, there will be a minimal amount of slots held for mail-in registrations. To register by mail, please print a registration and camper medical / personal information packet for each camper, fill all forms out completely and mail them together to the Zoo. Confirmation letters will be mailed; no confirmations will be given over the phone for the mail-ins. **Any registrations brought in before January 23 will be processed with mail-ins.
Q: What do I need to register online?
A: You will need a credit card and an email address to make full payment through our Verisign-secured server, before receiving confirmation and important information about camp. Please have all your contact information, membership or new membership confirmation number (if applicable) and each camper's medical information (allergies, medications, medical conditions) on hand.
Q: Is there a maximum number of registrations per person?
A: There is no maximum number of registrations per person; however it is highly recommended that you do not try to register more than a few children at a time as you run the risk of not getting all of them into the same week. It is also suggested to register for ZooCamp on the Move or Tadpole Academy first as they have a more limited number of spots.
Q: Can I register someone else’s child?
A: We advise against this! If you add another child to your registration, you will be listed as the child’s parent (there is NO way to change this)! You will then be responsible for all medical and personal information and you will receive all e-mails.
Q: Can I pay a deposit to hold camp spots?
A: No, you must pay in full at the time of your registration.
Q: What if the week I want is full?
A: Should the week you want be full, please MAIL-IN a registration form (print from online link or request via phone) WITHOUT payment to be added to the waitlist. You will be contacted should a space open.
Q: Who makes up the ZooCamp Staff?
A: The ZooCamp staff consists of counselors of college age or older, assisted by counselors-in-training ages 14-17. ZooCamp staff is under the supervision of the Manager of Family Programs / ZooCamp Director, Jen Karow. To ensure high quality supervision, the camper-to-staff ratio is 6:1 or better. ZooCamp on the Move is supervised by Early Childhood Coordinator/ZCOTM Camp Director, Chris Hitchener. Camper-to-staff ratio for this camp is 5:1or better.
Q: What if I need to pick up my child late?
A: Most ZooCamps offer after camp care to meet the needs of working parents at a cost of $10/day per child. “Extended Day” is available from the time camp ends until 5:00 PM.
**Parents must inform camp staff at check-in if their child(ren) will be staying for Extended Day.
Q: Can I get my money back if I change my mind between registration time and the actual camp dates?
A: Complete refunds minus a $25.00 processing fee will be given up to February 6, 2010 for Winter Camp; April 9, 2010 for Spring Camp; and June 1, 2010 for Summer Adventures, Tadpole Academy, Natural Navigators, Family Walkabouts and Edventurous Travels. Absolutely no refunds after those dates.
Q: What if I have other questions that aren't answered here, or I experience technical difficulties during my online registration?
A: Should you have any questions about the online registration process, please call the Program Registrar, Gerry DiChiara, at 401-785-3510 x 358 or e-mail gdichiara@rwpzoo.org. If you have any questions about camp content, policies or any other aspects of your child’s camp experience, please call the Manager of Family Programs/Camp Director, Jennifer Karow, at 401-785-3510 ext. 352 or e-mail jkarow@rwpzoo.org.
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