ZooCamp FAQ

ZooCamp FAQ

Looking for more information? Download the ZooCamp Handbook.

When can I register for ZooCamp?

Online registration is open, and ends one week prior to your desired week of camp. (For example, registration for Summer ZooCamp Week 5, 7/17 - 7/24 will end at 11:59 pm on Monday, July 3.) Please be aware that camp weeks may sell out before registration deadlines. 

What if I don't have access to a computer?

We urge you to use the online method to register for camp since it will give you immediate knowledge of registration status, and the greatest likelihood of getting the weeks you desire. If you don't have a home computer, you can access the internet at most public libraries. 

If registering online is not possible, you may use the Mail-In Registration Form and Medical Information & Risk Release Form.  
 

What do I need to register online?

You will need a credit card and an email address to make full payment through our Verisign-secured server, before receiving confirmation and important information about ZooCamp. Please have all your contact information, registration system username and password, and each camper's medical information (including allergies, medications, medical conditions) available.

Is there a maximum number of registrations per person?

There is no maximum number of registrations per person. However, it is highly recommended that you do not try to register more than a few children at a time since you may not get the same week. We also suggest you register Tadpole Academy campers since space is limited.

May I register other family members and friends?

No. A parent, legal guardian or grandparent must register children. Please do not register friends, neighbors, etc., because you will be the primary emergency contact, and responsible for all medical and registration information.  There is no way to change this in the system.

Can I pay a deposit to hold camp spots?

No. Payment in full is required at the time of registration.

What if the week I want is full?

If the camp of your choice is sold out, please fill out a Mail-In Registration Form (print from online or request via phone) WITHOUT payment to be placed on a waiting list. There is no guarantee a space will become available. If a space does become available, we will contact the first person on the list who will then have 12 hours to respond. If we do not hear from you within 12 hours, we will contact the next person on our list.

Can I get a refund if I change my mind or need to cancel?

Refunds, minus a $25 processing fee per camper, until April 1, 2017 for Spring ZooCamps; and June 1, 2017 for Summer ZooCamps. We will not grant any refunds after the dates above.

Due to the high demand for camp spaces, we must adhere to the above cancellation policy. If you enroll your child, and then you must cancel after the above listed dates for any reason (including illness), your registration fee is non-refundable unless a child on the waiting list can fill the space. If we do fill the slot, we will deduct a $25 processing fee from your refund.

Will I get a camp packet mailed to me?

Since Roger Williams Park Zoo is a conservation organization, we do not send any ZooCamp information via mail. We send your confirmation, newsletters, reminders and notices to your registration email address. Please notify us if your email address changes or if you are not receiving emails. This information is vital to your camper’s experience. Even if you have participated in ZooCamp previously, we strongly encourage you to read all camp materials since information changes year-to-year.

May I enroll my child in a camp for an older/younger age group?

NO. Campers must be the minimum age of each camp at the time of attending camp. Requirements are not negotiable, and are strictly enforced. RWP Zoo reserves the right to cancel your registration if your camper does not meet the minimum age requirement. We do make exceptions for children with special needs at the discretion of the ZooCamp director.

Can my child and their friend/sibling/relative be in the same group?

We group campers by age to ensure that all children receive age-appropriate opportunities. Please make special requests to put relatives or friends in the same group at the time of registration. Please remember, we follow strict guidelines on age ranges. We cannot guarantee requests and cannot make changes to groups less than one week before camp. This includes during morning check-in.
 

Can I register my camper for more than one week of camp?

Please register your camper for one week of each ZooCamp theme. We will cancel registrations for campers that exceed this maximum.

Can I become a member when I sign up for camp?

Yes!  RWP Zoo's new registration system has this capability. Use the continue shopping link in the cart to add a membership to your order before checking out, and the member discount will automatically be applied in the final shopping cart.  Questions?  Contact the program registrar at (401) 785-3510 ext. 358 or membership department at (401) 785-3510 ext. 374. 

Can I visit the Zoo after dropping off my camper?

For your safety, please do not remain in the Zoo after dropping off your camper. Prior to the Zoo opening, preparations are underway that require the Zoo to be free of visitors. If you would like to visit the Zoo, please enter through the main admission gate after 10:00 am.

Who makes up the ZooCamp Staff?

ZooCamp staff is under the supervision of the manager of family programs, Jen Karow and ZooCamp director, Erica Nadeau. Early childhood program instructor Mackenzie Maynard, assisted by one junior counselor and one counselor-in-training volunteer, leads Tadpole Academy ZooCamp. Camper-to-staff ratio is 5:1 or better. Counselors of college age or older, junior counselors, and counselors-in-training volunteers lead Zoo Adventures and Conservation Heroes ZooCamps. To ensure high quality supervision, the camper-to-staff ratio is 6:1 or better.

What if I need to pick up my child late?

Most ZooCamps offer after camp care to meet the needs of working parents at a cost of $10/day per child. “After Camp” is available from the time camp ends until 5:00 pm Monday - Friday. A late fee of $1/minute after 5:00 pm applies.

**Parents must inform camp staff at check-in if their child(ren) will be staying for After Camp.
 

Is camp in session on holidays?

Yes, camp is in session on Tuesday, July 4 and Monday, August 14.

Can I stay with my child?

We design all ZooCamps for children who can remain in a group setting without parental involvement. Throughout the day, please do not meet or follow your child’s tour group if out in the Zoo or in the park. This is very distracting for our campers, and is a safety issue.

What allergens are in pre-paid lunch options for full-day ZooCampers? Can substitutions be made?

Our Zoo concessionaire, Boston Culinary Group, prepares all lunches, which must be pre-ordered. There may be some common allergens in lunch options including:

  • Cheese pizza: wheat, flour, milk, and soy
  • Half-Turkey sandwich:  milk, soy, eggs, wheat, and flour
  • Ham and Cheese Bites: soy, wheat, eggs, and Milk
  • Macaroni & Cheese: wheat, egg, milk and soy
  • Quesadilla: Soy, wheat, flour, Milk 
  • Hummus (comes with turkey sandwiches and Ham and Cheese bites): sesame

For additional allergen questions, please call (401) 785-3510 ext. 394 prior to ordering. Sorry, no substitutions can be made with Boston Culinary Group lunch options.
 

What's included in the ZooCamp Access Pass?

Each camper receives one ZooCamp Access Pass for each week of ZooCamp attended.  Campers may choose one of four options on a return visit to the Zoo or RW Park:

  • buy one get one free rides on the camels at Roger Williams Park Zoo;
  • buy one get one free ride on a pony at the Roger Williams Park Carousel Village;
  • a free ride on the Carousel, or a free ride on the train at either the Zoo or Carousel Village.

The 2017 ZooCamp Access Passes expires September 4, 2017.  Please call (401) 785-3510 ext. 394 with questions.

What if I have other questions that aren't answered here, or I experience technical difficulties during my online registration?

Should you have any questions about the online registration process, please call the Program Registrar at (401) 785-3510 ext. 358 or email Programs@rwpzoo.org.  If you have any questions about ZooCamp content, policies or any other aspects of your child’s ZooCamp experience, please call the ZooCamp Director at (401) 785-3510 ext. 394.