401 941-3910 x 375
Your RWPZoo membership can be used at the Museum of Science, Franklin Park Zoo and Stone Zoo in MA and at the Mystic Aquarium and Beardsley Zoo in CT. We do not have a reciprocal agreement with Capron Park or Buttonwoods Zoo. A full listing can be found here.
It generally takes 10-15 business days to process and mail out your new membership card. During peak times of the year, please allow up to an additional 5 business days.
If you purchased your membership online or at the Zoo admission gate, you can use your confirmation form/receipt with a valid form of ID to visit us or a reciprocal partner until your new card arrives. If you paid by mail, please call us at (401) 941-3910 ext. 375 (Monday-Friday, from 8:30am – 3:30pm or email us at email@example.com and we will try to accommodate your request as soon as possible. Please note that email requests after 3:30pm will be handled on the next business day.
Sorry, your membership is non-transferable and valid only for you and the immediate family members who qualify under your membership. The Family Plus and Zookeeper levels will allow extra guests with each visit, so upgrading may be right for you. A Zoo membership makes a great gift any time of year for friends or family who wish to come to the Zoo with you!
A nanny/caregiver can be added to a Family Plus or Zookeeper level membership. You can upgrade to the Family Plus or Zookeeper level at any time during your membership cycle at the admissions gate or by calling us at (401) 941-3910 ext.375.
We charge $5.00 for replacement cards to cover our processing and mailing costs. Replacement cards can be purchased at the admissions gate during your next visit. Additionally, you may call us at (401) 941-3910 ext. 375 to make a payment with a credit card. Please allow up to 10-15 days to process.
We do not share your information with any other institution and therefore, they cannot look you up in their system. If you are planning a trip to another institution, please call us ahead of time (Monday-Friday, 8:30am-3:30pm) or email us at firstname.lastname@example.org and we will make every effort to accommodate your needs. Please note that email requests after 3:30pm will be handled on the next business day. Be aware that we cannot call another institution on your behalf.
Please send a detailed email with the updated information and your current membership ID number (if known) to email@example.com and we will update your records.
Please call us during our business hours of 8:30am-3:30pm, Monday through Friday to make a change and request a new card. There is a $5.00 charge for a replacement card to cover processing costs.
Roger Williams Park Zoo and the Rhode Island Zoological Society will not sell, trade or share a donor's personal information with anyone else, nor will we send donor mailings on behalf of other organizations.