Reopen - Know Before You Visit

Know Before You Visit

We are open for adventure! We have implemented enhanced protocols and procedures to help ensure the safety of guests, employees, volunteers and, of course, our animals. Please read more below to ensure you and your family have a safe and enjoyable experience!

PLEASE NOTE: Timed-entry ticket requirements remain in effect for non-members and must be prepurchased online.

Plan Your Visit - Safety Protocols, Timed Ticketing & Zoo Memberships
On behalf of our entire Zoo family, thank you for your continued support during these unprecedented times! It is our mission to create engaging experiences that empower guests to join us in conserving wildlife and wild places.
Some features are currently closed

These features are currently unavailable:

  • Faces of the Rainforest reopens to the public on Saturday, April 16 and will be open daily 10 am - 4 pm. Giant otters will remain off-exhibit for habitat maintenance until further notice. We appreciate your understanding!
  • Harbor seal is off exhibit.
Safety Protocols

Updated Safety Protocols:

  • Online timed-ticket reservations for non-Zoo members.
  • New hand-washing stations and hand sanitizer units have also been installed throughout the Zoo. 
  • Physical barriers and other safety related infrastructure changes.
  • Building and Grounds staff are enhancing all safety and cleaning measures to ensure the already high standards followed for the safety of our animals, staff and guests.
  • Please see FAQs below for updated mask protocols.
Timed Ticketing

Timed ticketing procedures are in place for non-RWPZoo members. Tickets are sold online only. No tickets will be sold at the gate. 

All non-member patrons, must obtain tickets online for one of the following timeslots:

  • 10 am, 11 am, Noon, 1 pm, or 2 pm.
  • Guests are welcome to remain on Zoo grounds until 4:00 pm.
  • Current RWPZoo members no longer need to reserve a timed ticket in advance. ***Please see next dropdown box for detailed instructions.

RESERVE TICKETS NOW >

Zoo Members

RWPZoo members no longer need to reserve a timed ticket in advance. Just show your digital membership card and a photo ID at any ticket booth for entry on the day of your visit.

Download your digital eMembership Card on the App Store or Play Store for fast and easy access.

Precautions against avian flu

As you may have seen in the news, Highly Pathogenic Avian Influenza (HPAI) has been found in many wild birds and captive flocks along the east coast. This is a disease our team has been tracking closely, and we have taken preventative measures to ensure the safety of the bird species in our care.

When visiting, you may notice many of our birds are not in their outdoor habitats. Due to the proximity of the virus, and risks to our animals, we are implementing parts of our HPAI response plan in conjunction with recommendations from our state veterinarian. This includes moving our most susceptible species of birds (chickens, turkey, peacock, and raptor species) off exhibit to indoor or fully meshed enclosures; increased sanitary measures and protocols; the continued use of facemasks worn around all animal species; reporting any wild birds or animal collection birds showing signs of illness directly to veterinary staff.

The status of this disease in our area is always changing, so recommendations may change depending on where the disease is found, and recommendations from state and federal officials. We hope that the cases will significantly decrease after spring migration has passed. We appreciate your understanding as we take steps to keep our animals safe!

Frequently Asked Questions
Do I need to wear a mask?

The Zoo is following the state of Rhode Island’s recommendations and guidelines regarding mask wearing.

OUTDOORS:

  • Vaccinated and unvaccinated guests will NOT be required to wear a mask.
  • Guests WILL BE REQUIRED to wear masks when participating in outdoor programmed animal encounters.

INDOORS:

  • Members of the public  WILL BE REQUIRED to wear masks if participating in indoor programmed animal encounters.
  • For the safety of our free-roaming animals, ALL GUESTS will be required to wear a mask when entering the Zoo’s Faces of the Rainforest exhibit.

Thank you for helping us keep our staff, animals and all our Zoo friends safe!

Are you open even if it’s raining?

Yes! Our zoo will proudly receive guests regardless of the forecast, so we encourage you to dress accordingly.  In fact, all daytime zoo tickets are rain-or-shine.  There are no refunds, rainchecks, or rescheduling available.

Are your rides open?

For hours, pricing and complete details on Explore & Soar, including the Soaring Eagle zip ride and Woodlands Express train ride click here.

How do the timeslots work?

Each timeslot is one hour long.  You must arrive to the zoo within this hour window (ex: if you have a 1 PM ticket, be sure to enter the zoo between 1 – 2 PM).  Once inside, you may explore the zoo for as long as you’d like, right up to the 4 PM closing. 

Can I use a reciprocal membership from another zoo?

An active zoo membership card from the zoo at which you are a member AND an additional ID are required for reciprocal entry to Roger Williams Park Zoo. If you do not have these to show at the ticket window, regular admissions fees will apply. Definition of "family" for reciprocal purpose: 2 adults and 2 children (meaning only 2 adults and 2 children will be admitted at a reduced rate.) 

We do appreciate your support as every dollar goes toward caring for our animals.  If you like what you see, please consider joining as a member – then you can visit free all year! 

Please note: Reciprocal membership discounts are one of the few exceptions to our online-only ticket purchasing policy.  The cashiers will apply the discount once you show your active reciprocal membership card and a matching photo ID. Any additional tickets you need MUST be pre-purchased online.

I already have tickets. Can I use them?

Those who have advanced tickets or complimentary tickets will be able to redeem their tickets on any visit day/time.  These visitors will still need to show/surrender tickets at multiple checkpoints and also go through all entry procedures like any other guest.

You can present these tickets to the cashier upon arrival, no reservation needed!  However, if you don’t have enough tickets to cover everyone in your group, please be sure to buy the extra tickets online in advance.

How do I redeem my military discount?

All active and retired military veterans who show a valid military ID plus another form of identification (e.g., driver's license) receive a 50% discount on regular daytime Zoo admission. The half-price admission discount can be applied for up to four people in a party of immediate family members (including spouse and children). The spouse of a deployed military person will also receive the discount by showing appropriate identification. 

Please note: Military discounts are one of the few exceptions to our online-only ticket purchasing policy.  The cashiers will apply the discount once you show your valid military ID plus another form of identification on-site. Any additional tickets you need MUST be pre-purchased online.

I bought the wrong tickets/timeslot. How can I fix it?

Ticket sales are final.   Due to capacity limits, we cannot reschedule or refund your tickets.  If you cannot make your scheduled time, we recommend sharing your non-member tickets with a friend or family members. 

Will you have food available? Can I bring my own?

Yes! Our new food partner, SSA, will be open with increased cleaning procedures, grab-and-go options, limited contact sales/pick-up, and more.

Yes, the public is allowed to bring their own food into the Zoo.  Also, please note that the Zoo does not have any secure storage facilities/lockers, so lunches and other materials must be carried with you. Picnic tables and outdoor seating is available.

Where can I eat lunch with my family?

We have picnic tables and tented areas open for the public, including near each restaurant, our Explore and Soar area (Adventure Tent), and a tented area in Upper Zoo near the gift shop (Event Tent). Right now, our indoor dining areas remain closed.  All picnic tables are limited to one household per table. 

Can I buy souvenirs or gifts?

Discover the Wild, the flagship gift store located in Upper Zoo, will still be open.  This location has been modified with lower capacities to ensure social distancing.  We strongly encourage credit card usage. 

What about strollers and wheelchairs?

Feel free to bring your own!  For added convenience, the Zoo will also rent single strollers ($5), double strollers ($7), manual push wheelchairs ($5) and motorized wheelchairs ($25).  All equipment is purchased on-site during your visit.  For contactless payment, credit cards are recommended.

An EZ Cart automated wheelchair is also available for rental by reservation and quantities are limited. Please contact Service Systems Associates at (401) 785-3510 x398 at least 48 hours in advance of your visit to reserve the EZ Cart. The rental fee is $25.

I had tickets to a cancelled program/event. What do I do?

The best thing to do is to respond to the confirmation email.  We’ll connect you to the right department and staff will help you from there.

If you have further questions, please email Info@rwpzoo.org

What are the carousel’s hours?

For hours of operation, pricing and more details on the carousel building at Carousel Village click here.

What about free Saturday for Providence residents?

First Saturday of the Month is Free for Residents of the City of Providence

Free First Saturdays for Providence residents returns! 

As a “thank you” to Providence residents whose tax money helps to support the Zoo, the first Saturday of every month is free to residents of the City of Providence (not East or North Providence).  A valid ID and proof of residency* must be shown at the ticket window.

*Acceptable forms of identification or residency include a driver’s license, State issued ID, Providence Municipal IDs, lease agreement, utility bill, etc.