Reopen - Know Before You Visit

Know Before You Visit

We are open for adventure! Your Roger Williams Park Zoo is open Thursday - Monday from 10 9 am - 4 pm. Last admission to the Zoo is 3:30 pm We have implemented enhanced protocols and procedures to help ensure the safety of guests, employees, volunteers and, of course, our animals. Please read more below to ensure you and your family have a safe and enjoyable experience!

PLEASE NOTE: Timed-entry ticket requirements continue to remain in effect for non-members and must be prepurchased online.

Plan Your Visit - Safety Protocols, Timed Ticketing & Zoo Memberships
On behalf of our entire Zoo family, thank you for your continued support during these unprecedented times! It is our mission to create engaging experiences that empower guests to join us in conserving wildlife and wild places.
Safety Protocols & Exhibit Closures Include:

Updated Safety Protocols:

  • Online timed-ticket reservations for non-Zoo members.
  • New hand-washing stations and hand sanitizer units have also been installed throughout the Zoo. 
  • Physical barriers and other safety related infrastructure changes.
  • Building and Grounds staff are enhancing all safety and cleaning measures to ensure the already high standards followed for the safety of our animals, staff and guests.

Exhibit Hours & Availability:

  • Hasbro's Our Big Backyard including the Drip Drop Water Garden is closed for the summer 2021 season.
  • High frequency, high touch play-based activities will not be available.
  • Faces of the Rainforest is open 10:00 am - 4:00 pm with limited capacity. Guests must be in line for the exhibit by 3:30 pm to be ensured entry.
    • Due to the nature of this exhibit and its free-roaming monkeys, ALL guests are required to wear a mask inside the rainforest building.
  • World of Adaptations is open daily.
  • Contact Yard is open daily (weather permitting).
Timed Ticketing:

Timed ticketing procedures are in place for non-RWPZoo members. Tickets are sold online only. No tickets will be sold at the gate. 

All non-member patrons, must obtain tickets online for one of the following timeslots:

  • 10 am, 11 am, Noon, 1 pm, or 2 pm.
  • Guests are welcome to remain on Zoo grounds until 4:00 pm.
  • Current RWPZoo members no longer need to reserve a timed ticket in advance. ***Please see next dropdown box for detailed instructions.

RESERVE TICKETS NOW >

Zoo Members:

RWPZoo members no longer need to reserve a timed ticket in advance. Just show your digital membership card and a photo ID at any ticket booth for entry on the day of your visit.

Download your digital eMembership Card on the App Store or Play Store for fast and easy access.

Frequently Asked Questions
Do I need to wear a mask?

The Zoo is following the state of Rhode Island’s recommendations and guidelines regarding mask wearing.

OUTDOORS:

  • Vaccinated guests will NOT be required to wear a mask.
  • Unvaccinated guests WILL BE required to wear a mask when 3’ separation cannot be maintained outdoors.

INDOORS:

  • Vaccinated guests will NOT be required to wear a mask except when entering the Zoo’s Faces of the Rainforest exhibit
  • Unvaccinated guests WILL BE required to wear a mask when entering all indoor locations.
  • Please note: For the safety of our free-roaming animals, ALL GUESTS will be required to wear a mask when entering the Zoo’s Faces of the Rainforest exhibit.

Thank you for helping us keep our staff, animals and all our Zoo friends safe!

Are you open even if it’s raining?

Yes! Our zoo will proudly receive guests regardless of the forecast, so we encourage you to dress accordingly.  In fact, all daytime zoo tickets are rain-or-shine.  There are no refunds, rainchecks, or rescheduling available.

Are your rides open?

Explore & Soar, including the Soaring Eagle zip ride and Woodlands Express train ride, is open operate daily (rides are weather permitting). 

How do the timeslots work?

Each timeslot is one hour long.  You must arrive to the zoo within this hour window (ex: if you have a 1 PM ticket, be sure to enter the zoo between 1 – 2 PM).  Once inside, you may explore the zoo for as long as you’d like, right up to the 4 PM closing. 

Can I get a discount on tickets or use a reciprocal membership from another zoo?

An active zoo membership card from the zoo at which you are a member AND an additional ID are required for reciprocal entry to Roger Williams Park Zoo. If you do not have these to show at the ticket window, regular admissions fees will apply. Definition of "family" for reciprocal purpose: 2 adults and 2 children (meaning only 2 adults and 2 children will be admitted at a reduced rate.) 

We do appreciate your support as every dollar goes toward caring for our animals.  If you like what you see, please consider joining as a member – then you can visit free all year! 

I already have tickets. Can I use them?

Those who have advanced tickets or complimentary tickets will be able to redeem their tickets on any visit day/time.  These visitors will still need to show/surrender tickets at multiple checkpoints and also go through all entry procedures like any other guest.

I bought the wrong tickets/timeslot. How can I fix it?

Ticket sales are final.   Due to capacity limits, we cannot reschedule or refund your tickets.  If you cannot make your scheduled time, we recommend sharing your non-member tickets with a friend or family members. 

Will you have food available? Can I bring my own?

Yes! Our new food partner, SSA, will be open with increased cleaning procedures, grab-and-go options, limited contact sales/pick-up, and more.

Yes, the public is allowed to bring their own food into the Zoo.  Also, please note that the Zoo does not have any secure storage facilities/lockers, so lunches and other materials must be carried with you. Picnic tables and outdoor seating is available.

Where can I eat lunch with my family?

We have picnic tables and tented areas open for the public, including near each restaurant, our Explore and Soar area (Adventure Tent), and a tented area in Upper Zoo near the gift shop (Event Tent). Right now, our indoor dining areas remain closed.  All picnic tables are limited to one household per table. 

Can I buy souvenirs or gifts?

Discover the Wild, the flagship gift store located in Upper Zoo, will still be open.  This location has been modified with lower capacities to ensure social distancing.  We strongly encourage credit card usage. 

What about strollers and wheelchairs?

Feel free to bring your own!  For added convenience, the zoo will also rent single strollers ($5), double strollers ($7), manual push wheelchairs ($5) and motorized wheelchairs ($25).  All equipment is purchased on-site during your visit (online purchase not available).  For contactless payment, credit cards are recommended. 

 

Motorized wheelchair quantities are limited, so contact VisitorServices@rwpzoo.org with your name, date of visit, and timed ticket slot to reserve one in advance. 

I had tickets to a cancelled program/event. What do I do?

The best thing to do is to respond to the confirmation email.  We’ll connect you to the right department and staff will help you from there.

If you have further questions, please email Info@rwpzoo.org

What are the carousel’s hours?

The carousel building at Carousel Village is open: daily 11:00 am - 6:00 pm.

What about free Saturday for Providence residents?

First Saturday of the Month is Free for Residents of the City of Providence

Free First Saturdays for Providence residents returns! 

As a “thank you” to Providence residents whose tax money helps to support the Zoo, the first Saturday of every month is free to residents of the City of Providence (not East or North Providence).  A valid ID and proof of residency* must be shown at the ticket window.

*Acceptable forms of identification or residency include a driver’s license, State issued ID, Providence Municipal IDs, lease agreement, utility bill, etc.