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A: Online registration opens for all 2017 camps at 9:00 AM on Wednesday, January 11th, and ends one week prior to your desired week of camp. (For example, registration for Summer ZooCamp Week 5, 7/17 - 7/24 will end at 11:59 pm on Monday, July 3.) Please be aware that camp weeks may sell out before registration deadlines.
A: You are strongly urged to use the online method to register for camp as it will give you immediate knowledge of registration status and the greatest likelihood of getting the weeks you desire. If you don't have a home computer, you can access the internet at most public libraries.
If registering online is not possible, you may use the Mail-In Registration Form and Medical Information & Risk Release Form.
A: You will need a credit card and an email address to make full payment through our Verisign-secured server, before receiving confirmation and important information about ZooCamp. Please have all your contact information, registration system username and password, and each camper's medical information (allergies, medications, medical conditions) on hand.
A: There is no maximum number of registrations per person; however, it is highly recommended that you do not try to register more than a few children at a time as you run the risk of not getting all of them into the same week. It is also suggested to register Tadpole Academy first as they have a more limited number of spots.
A: No. Children must be registered by a parent, legal guardian or grandparent. Please do not register friends, neighbors, etc. as this will make you the primary emergency contact and responsible for all medical and registration information. There is no way to change this.
A: No. Payment in full is required at the time of registration.
A: If the camp of your choice is sold out, please fill out a Mail-In Registration Form (print from online or request via phone) WITHOUT payment to be placed on a waiting list. There is no guarantee a space will become available. If a space does become available, the first person on the list will be contacted and given 12 hours to respond. If no response is received within 12 hours, the next person will be contacted.
A: Refunds, minus a $25.00 processing fee per camper, will be given up to February 1, 2017 for Winter ZooCamps; April 1, 2017 for Spring ZooCamps; and June 1, 2017 for Summer ZooCamps. Absolutely no refunds will be made after these dates.
Due to the high demand for camp spaces, we must adhere to the above cancellation policy. If your child is enrolled and you must cancel after the above listed dates for any reason (including illness), your registration fee is non-refundable unless a child on the waiting list can fill the space. In the event the cancelled slot is filled, a $25.00 processing fee will be deducted from your refund.
A: Since Roger Williams Park Zoo is a conservation organization, we do not send any ZooCamp information via mail. Your confirmation, newsletters, reminders and notices will be sent to your registration email address. Please notify us if your email address changes, or if you are not receiving emails as this information is vital to your camper’s experience. Even if you have participated in ZooCamp previously, we strongly encourage you to read all camp materials as some information changes year to year.
A: No. Campers must be the minimum age of each camp at the time of attending camp. Requirements are not negotiable and are strictly enforced. RWP Zoo reserves the right to cancel your registration if your camper does not meet the minimum age requirement. Exceptions are made only for children with special needs and must be approved by the ZooCamp Director.
A: In order to ensure that all campers receive age-appropriate opportunities, campers are grouped by age. Special requests to pair relatives or friends in the same group may be made at time of registration, but we follow strict guidelines on age ranges.
Requests are not guaranteed and no changes to groups will be made less than one week before camp. This includes during morning check-in.
A: Campers may be registered for one week of each ZooCamp theme. Registrations for campers that exceed this maximum will be cancelled.
A: Yes! RWP Zoo's new registration system has this capability. Use the continue shopping link in the cart to add a membership to your order before checking out, and the member discount will automatically be applied in the final shopping cart. Questions? Contact the program registrar at 401-785-3510 x358 or membership department at 401-785-3510 x374.
A: For your safety, please do not remain in the Zoo after dropping off your camper. Prior to the Zoo opening, preparations are underway that require the Zoo to be free of visitors. If you would like to visit the Zoo, please enter through the main admission gate at 10 am.
A: ZooCamp staff is under the supervision of the Manager of Family Programs, Jen Karow and ZooCamp Director, Erica Nadeau. Tadpole Academy ZooCamp is led by Early Childhood Program Instructor Mackenzie Maynard, assisted by one junior counselor and one counselor-in-training volunteer. Camper-to-staff ratio is 5:1 or better. Zoo Adventures and Conservation Heroes ZooCamps are led by counselors of college age or older, junior counselors, and counselors-in-training volunteers. To ensure high quality supervision, the camper-to-staff ratio is 6:1 or better.
A: Most ZooCamps offer after camp care to meet the needs of working parents at a cost of $10/day per child. “After Camp” is available from the time camp ends until 5 pm Monday - Friday. A late fee of $1/minute after 5 pm applies.
**Parents must inform camp staff at check-in if their child(ren) will be staying for After Camp.
A: Yes, camp is in session on Tuesday, July 4 and Monday, August 14.
A: All ZooCamps are designed for children who can remain in a group setting without parental involvement. Throughout the day, please do not meet or follow your child’s tour group if out in the Zoo or in the park. This has become very distracting for our campers and is a safety issue.
A: All lunches are provided by Zoo concessionaire, Boston Culinary Group and must be pre-ordered. Some common allergens are found in lunch options and include:
Cheese pizza: wheat, flour, milk, and soy
Half-Turkey sandwich: milk, soy, eggs, wheat, and flour
Ham and Cheese Bites: soy, wheat, eggs, and Milk
Macaroni & Cheese: wheat, egg, milk and soy
Quesadilla: Soy, wheat, flour, Milk
Hummus (comes with turkey sandwiches and Ham and Cheese bites): sesame
For additional allergen questions, please call 401-785-3510 x394 prior to ordering. Sorry, no substitutions can be made with Boston Culinary Group lunch options.
A: Each camper will receive one ZooCamp Access Pass for each week of ZooCamp attended. Campers may choose one of four options on a return visit to the Zoo or RW Park: Buy One Get One Free rides on the camels at RWP Zoo, Buy One Get One Free rides on ponies at the RWPark Carousel, a free ride on the carousel, or a free ride on the train at RWP Zoo or RWP Carousel). 2017 ZooCamp Access Passes expire September 4, 2017. Please call (401) 785-3510 x394 with questions.
A: Should you have any questions about the online registration process, please call the Program Registrar at 401-785-3510 x358 or email firstname.lastname@example.org. If you have any questions about ZooCamp content, policies or any other aspects of your child’s ZooCamp experience, please call the ZooCamp Director at 401-785-3510 x394.