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A: Online registration opens for all 2016 camps at 9:00 AM on Wednesday, January 13th, and ends one week prior to your desired week of camp. (For example, registration for Summer ZooCamp Week 5, 7/13 - 7/17 will end at 11:59 pm on Monday, July 8.) Please be aware that camp weeks may sell out before registration deadlines.
A: You are strongly urged to use the online method to register for camp as it will give you immediate knowledge of registration status and the greatest likelihood of getting the weeks you desire. If you don't have a home computer, you can access the internet at most public libraries.
If registering online is not possible, you may use the Mail-In Registration Form and Medical Information & Risk Release Form.
A: You will need a credit card and an email address to make full payment through our Verisign-secured server, before receiving confirmation and important information about ZooCamp. Please have all your contact information, membership or new membership confirmation number (if applicable) and each camper's medical information (allergies, medications, medical conditions) on hand.
A: There is no maximum number of registrations per person; however, it is highly recommended that you do not try to register more than a few children at a time as you run the risk of not getting all of them into the same week. It is also suggested to register Tadpole Academy first as they have a more limited number of spots.
A: No. Children must be registered by a parent, legal guardian or grandparent. Please do not register friends, neighbors, etc. as this will make you the primary emergency contact and responsible for all medical and registration information. There is no way to change this.
A: No. Payment in full is required at the time of registration.
A: If the camp of your choice is sold out, please fill out a Mail-In Registration Form (print from online or request via phone) WITHOUT payment to be placed on a waiting list. There is no guarantee a space will become available. If a space does become available, the first person on the list will be contacted and given 12 hours to respond. If no response is received within 12 hours, the next person will be contacted.
A: Refunds, minus a $25.00 processing fee per camper, will be given up to February 1, 2016 for Winter ZooCamps; April 1, 2016 for Spring ZooCamps; and June 1, 2016 for Summer ZooCamps. Absolutely no refunds will be made after these dates.
Due to the high demand for camp spaces, we must adhere to the above cancellation policy. If your child is enrolled and you must cancel after the above listed dates for any reason (including illness), your registration fee is non-refundable unless a child on the waiting list can fill the space. In the event the cancelled slot is filled, a $25.00 processing fee will be deducted from your refund.
A: Since Roger Williams Park Zoo is a conservation organization, we do not send any ZooCamp information via mail. Your confirmation, newsletters, reminders and notices will be sent to your registration email address. Please notify us if your email address changes, or if you are not receiving emails as this information is vital to your camper’s experience. Even if you have participated in ZooCamp previously, we strongly encourage you to read all camp materials as some information changes year to year.
A: No. Campers must be the minimum age of each camp at the time of attending camp. Requirements are not negotiable and are strictly enforced. RWP Zoo reserves the right to cancel your registration if your camper does not meet the minimum age requirement. Exceptions are made only for children with special needs and must be approved by the ZooCamp Director.
A: In order to ensure that all campers receive age-appropriate opportunities, campers are grouped by age. Special requests to pair relatives or friends in the same group may be made at time of registration, but we follow strict guidelines on age ranges.
Requests are not guaranteed and no changes to groups will be made less than one week before camp. This includes during morning check-in.
A: Campers may be registered for one week of each ZooCamp theme. Summer Tadpole Academy campers may attend a maximum of one week of AM, and one week of PM. Summer Adventures campers may attend a maximum of one week of Stayin’ Alive, and one week of Wild World of Reptiles. Conservation Heroes campers may attend a maximum of one week of Dirty Jobs, and one week of ZooMysteries.
A: Unfortunately, due to different computer systems, program registration and membership must be done separately. If you become a member after registering for a program, a credit can be issued within two weeks by providing your new membership number to the program registrar at 401-785-3510 x358.
A: For your safety, please do not remain in the Zoo after dropping off your camper. Prior to the Zoo opening, preparations are underway that require the Zoo to be free of visitors. If you would like to visit the Zoo, please enter through the main admission gate at 10 am.
A: ZooCamp staff is under the supervision of the Manager of Family Programs, Jen Karow and ZooCamp Director, Laurelin Sitterly. Tadpole Academy ZooCamp is led by Early Childhood Program Instructor Mackenzie Maynard, assisted by one junior counselor and one counselor-in-training volunteer. Camper-to-staff ratio is 5:1 or better. Zoo Adventures and Conservation Heroes ZooCamps are led by counselors of college age or older, junior counselors, and counselors-in-training volunteers. To ensure high quality supervision, the camper-to-staff ratio is 6:1 or better.
A: Most ZooCamps offer after camp care to meet the needs of working parents at a cost of $10/day per child. “After Camp” is available from the time camp ends until 5 pm Monday - Friday. A late fee of $1/minute after 5 pm applies.
**Parents must inform camp staff at check-in if their child(ren) will be staying for After Camp.
A: Yes, camp is in session on Monday, July 4 and Monday, August 8.
A: All ZooCamps are designed for children who can remain in a group setting without parental involvement. Throughout the day, please do not meet or follow your child’s tour group if out in the Zoo or in the park. This has become very distracting for our campers and is a safety issue.
A: All lunches are provided by Zoo concessionaire, Boston Culinary Group and must be pre-ordered. Some common allergens are found in lunch options and include:
Cheese pizza: wheat, flour, milk, soy
Turkey sandwich: milk, soy, eggs, wheat, flour
Hummus wrap: soy, wheat, flour
Macaroni & Cheese: wheat, egg, milk and soy
For additional allergen questions, please call 401-785-3510 x394 prior to ordering. Sorry, no substitutions can be made with Boston Culinary Group lunch options.
A: Each ZooCamper will receive a ZooCamp Access Pass, which is redeemable once for camper’s choice of one ride on the carousel, buy one camel ride get one camel ride free, or one entrance to Birds from Down Under. All 2016 ZooCamp Access Passes expire Labor Day 2016 and do not include Zoo admission.
A: Should you have any questions about the online registration process, please call the Program Registrar at 401-785-3510 x358 or email email@example.com. If you have any questions about ZooCamp content, policies or any other aspects of your child’s ZooCamp experience, please call the ZooCamp Director, Laurelin Sitterly, at 401-785-3510 x394 or email firstname.lastname@example.org.