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Common Questions

Membership – Just joined and have questions? For all membership related questions, email us at or call (401) 785-3510 ext. 375

Discounts – Questions about Free Saturday for Providence residents, military, or other discounts? All our discounts are listed on our Discounts & Offers page. If you have questions, contact us at (401) 785-3510 ext. 316.

Frequently Asked Questions – We’ve tried to make sure to answer all your questions within the pages of our site, but some questions are asked so frequently, we thought we would gather them on our FAQs page for easy viewing.

Special Experiences – Looking for something extra special for your loved ones or a special occasion? Visit our Animal Encounters page to browse your options.

Request a Ticket Donation for your Fundraiser – To request a donation of daytime zoo tickets for your nonprofit organization’s fundraiser, you must complete this online request form. We recommend a two month notice on requests. As a Zoo, focused on conservation and environmental education programming, we restrict our giving to 501 C 3 organizations that primarily assist in animal welfare.  We do consider institutions that directly improve the welfare of children in need and/or enhance environmental education for young people.  We do not give to public, private or charter school auctions or other activities, parent associations, sports programs, health institutions, health charities or any for profit companies.

Kids’ Birthday Parties & to Host an Event at the Zoo – Gather your guests and roam where the wild things are! We are the perfect backdrop for your company outing, bridal or baby shower, birthday party, family reunion, senior tour, and so much more! Learn more on our Host an Event page.

Roger Williams Park: Casino & Botanical Center Rentals – The Zoo does not book events for park venues. Please visit Roger Williams Park Events for questions about park rentals.

Department Contacts

Group Sales: (401) 785-3510 ext. 496

Membership: (401) 785-3510 ext. 375

Education (for program registration information): (401) 785-3510 ext. 358

Guest Services: (401) 785-3510 ext. 316

Ticket Donation Requests:

PR & Media Relations: (401) 785-3510 ext. 378

Human Resources:

For all other questions, use the form below, and we will route your question to the relevant department.

Contact Us Form

For general inquiries, please fill out the form below. Your message will be reviewed by the appropriate department and we will make every effort to respond as soon as possible.

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